Account & data

Profile and username

Edit your display name, bio, avatar, and links from Settings. Usernames can be changed once every 30 days; the old one is reserved so links keep working for a while.

Change your password

In Settings → Account, tap Change password. If you can't sign in, use Forgot password from the login screen and we'll email a reset link.

Export your data

From Settings → Privacy & Security you can download a full JSON export of your recipes, cookbooks, posts, comments, and saved items.

Delete your Chefra account

Steps. Open Chefra and go to Settings. Tap the row labelled Delete account — it opens the Privacy & security page, where the delete control is. Confirm when prompted. You do not need to contact us and there is no waiting list. If you cannot sign in, email privacy@getchefra.com from the address on the account and we will verify your identity and delete it for you.

This is permanent. Deleted accounts cannot be restored, and neither can the recipes, cookbooks, posts, comments, or meal plans in them. Export your data first if you want to keep a copy — see "Export your data" above.

What is deleted.

• Your profile and account data, including your display name, username, bio, avatar, links, and email address.
• Your recipes, cookbooks, posts, comments, meal plans, grocery lists, saved items, and uploaded photos.
• Your subscription entitlement and your blocked-users list.

What is kept, and for how long. A small amount of data survives account deletion because we are required to keep it or because it no longer identifies you:

• Billing records — kept for seven years for tax and legal compliance. Chefra never stores full card numbers; payment data is held by Stripe.
• Consent records — kept for at least three years, or one year after your subscription ends.
• Backups — copies of deleted content can persist in encrypted backups for up to 30 days, after which they are purged on the normal backup rotation.
• Usage and analytics data — retained in individual-level form for up to 24 months, and in aggregate form indefinitely. Aggregate data cannot be traced back to you.
• Copyright and legal records — where a DMCA notice or a legal matter involves your account, records relating to it are kept for the duration of that matter and any applicable limitation period.
• Content other people still hold — anything you shared that another user saved, reposted, or received as a message stays with them. Deleting your account removes your copy, not theirs.
• Moderation records and refused-upload evidence — if an image you uploaded was refused by our automated moderation, a copy of that image and the log of the refusal are kept indefinitely until a person reviews and deletes them. There is no automatic expiry.

Timing. Deletion is immediate. Your account and the records linked to it are removed when you confirm — not queued, not scheduled. What outlives it is listed above. The full retention schedule is in Privacy Policy §7.

Request deletion of some of your data, without deleting your Chefra account

Steps. Email privacy@getchefra.com with "Privacy Request" in the subject line. Tell us the email address on your Chefra account and what you want deleted or corrected. We verify your identity before acting, and we respond within 45 days. You do not have to delete your account to use this. It is a separate route, and using it never results in denial of service or different pricing.

What you can ask us to delete this way.

• Individual recipes, cookbooks, posts, comments, meal plans, grocery lists, or uploaded photos.
• Profile fields such as your bio, links, or avatar.
• Your usage and analytics history.

What we cannot delete on request, and why.

• Billing records, for the seven-year period described above.
• Consent records, for the period described above.
• Records tied to an open DMCA notice or legal matter.
• Content another user has saved, reposted, or received from you — we can delete your copy, not theirs.

If we cannot action part of a request, we tell you which part and why.

Corrections. The same address handles correction requests. Most profile fields can be edited yourself in Settings, which is faster. Your full rights, and how they differ by where you live, are in Privacy Policy §8.

Privacy and what we collect

The short version: we don't sell your data. The long version is in our Privacy Policy.

Still stuck?

Contact support.