Chefra Terms of Service and End User License Agreement

1. Eligibility and acceptance

You must be at least 13 years old (16 in the EEA) and able to form a binding contract to use Chefra. By creating an account or using the service, you accept these Terms and our Privacy Policy. If you are using Chefra on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Community Guidelines are part of these Terms. Chefra's Community Guidelines and Acceptable Use Policy, published at getchefra.com/help/community-guidelines, are incorporated into these Terms by reference and form part of your agreement with Chefra. By accepting these Terms you also accept the Community Guidelines. The Community Guidelines define objectionable content and prohibited behavior in detail. Where the Community Guidelines and these Terms address the same subject, these Terms control.

2. Your account

You're responsible for activity on your account and for keeping your credentials secure. Notify us immediately at legal@getchefra.com if you suspect unauthorized access. We may suspend accounts that show signs of compromise or abuse.

3. User Content License

By posting, uploading, importing, or otherwise submitting content to Chefra ("User Content"), you grant Chefra LLC a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, display, perform, modify, and create derivative works of your User Content for the purposes of operating, providing, promoting, and improving Chefra.

This license continues for content you have already shared even after you delete it or terminate your account, to the extent it has been distributed or shared by other users.

This license does not cover use of your User Content to train third-party AI or machine learning models without your separate express consent.

You retain all ownership rights in your User Content.

4. Your warranties about your content

You represent and warrant that:

• You own Your Content or have all rights and permissions necessary to share it.
• Your Content does not infringe any copyright, trademark, trade secret, privacy, publicity, or other right.
• Your Content is not unlawful, defamatory, harassing, hateful, or otherwise objectionable.
• Any health, nutrition, or dietary statements you make are your own and not presented as professional advice.

5. Zero tolerance for objectionable content and abusive users

Chefra has no tolerance for objectionable content or abusive users. This is a condition of using the service, not a discretionary policy.

You must not post, upload, import, transmit, or otherwise make available any objectionable content on Chefra, and you must not behave abusively toward any other user. Objectionable content includes, and is not limited to, all of the following:

• Illegal content, or content that promotes or facilitates illegal activity.
• Hateful, harassing, threatening, bullying, or violent content; content that targets a person or group on the basis of protected characteristics.
• Sexually explicit material; any content that sexualizes a minor; and any child sexual abuse and exploitation (CSAE) content or conduct of any kind, including child sexual abuse material (CSAM), grooming, and sexual extortion of a minor.
• Content that infringes copyright, trademark, or other intellectual-property rights.
• Spam, scams, phishing, pyramid schemes, or unsolicited commercial messages.
• Malware, viruses, or any code intended to disrupt or damage the service.
• Impersonation of any person or misrepresentation of your affiliation.
• Scraping, crawling, or automated harvesting of data from the service without our written permission.
• Interfering with, disrupting, or attempting to gain unauthorized access to the service or other users' accounts.
• Doxxing, or publishing another person's private information without their consent.
• Any other conduct prohibited by the Community Guidelines.

Chefra will remove objectionable content and will terminate the accounts of users who post it or who behave abusively toward others. We may do so with or without prior notice, and termination may be permanent. Severe violations, including child sexual abuse material, credible threats of violence, and sexual exploitation of a minor, result in immediate and permanent termination and are reported to the National Center for Missing and Exploited Children or to the relevant law-enforcement or regional authority.

Evading enforcement is itself a violation. If your account is suspended or terminated under this section, you may not create a new account or use another account to return to the service.

6. Reporting objectionable content, and our 24-hour commitment

If you encounter objectionable content or an abusive user on Chefra, report it. Chefra provides a Report option on posts, including group posts and reposts; on comments, including comments on group posts; on recipes; on user profiles; and on direct messages. You can also email us at support@getchefra.com with a description and, where possible, a link or screenshot. Reports concerning the safety of a minor may be sent to legal@getchefra.com and are prioritized above all other reports.

Blocking is separate from reporting. You can block another user at any time from that person's profile, or from the three-dot menu on one of their posts, comments, or direct messages, and you can see and manage everyone you have blocked from Settings. Blocking is user-initiated, takes effect immediately, and removes the blocked user's content from your view.

Our commitment. Chefra reviews every report of objectionable content within 24 hours of receiving it. Where we determine that reported content is objectionable, we remove the content within that same 24-hour period and we terminate the account of the user who provided it. Reports involving child sexual abuse material are escalated immediately, without waiting for that period to run, and are reported to the National Center for Missing and Exploited Children.

Filing false or bad-faith reports is itself a violation of these Terms and may result in enforcement action against the reporting account.

7. Subscription - Cancellation and Price Changes

Cancellation. You may cancel your Chefra Premium subscription at any time from Account Settings — no phone call or email required. Cancellation takes effect at the end of your current billing period. No refunds for partial billing periods except where required by law.

How to manage your subscription. If you purchased on getchefra.com, manage or cancel from Settings, then Billing, on the web. If you purchased through the Apple App Store, manage or cancel from Settings, then your name, then Subscriptions on your iOS device, or from the App Store account page. If you purchased through Google Play, manage or cancel from the Google Play app, then Profile, then Payments and subscriptions, then Subscriptions. Refunds for App Store and Play purchases are handled by the respective platform per its refund policy.

Free trial. If you begin a free trial, you will not be charged until the trial ends. If you do not cancel before the trial ends, your subscription converts to a paid monthly subscription and your payment method is charged.

Auto-renewal. Your subscription automatically renews each billing period at the then-current rate unless you cancel before renewal.

Price changes. If Chefra changes the subscription price, we will provide at least 30 days advance notice by email or in-app notification before the new price takes effect.

Consent records. Chefra retains billing consent records for at least three years, or one year following subscription termination.

8. Imported recipes and attribution

Chefra lets you import recipes from external URLs. Factual data such as ingredients, times, and quantities is not protected by copyright. An import brings in the recipe's ingredients, steps, times, servings and tags, and a copy of its main photo. Steps come across as the original publishes them. We leave out the author's introduction and story, and every imported recipe links back to its source.

You represent that you have the right to share any imported recipe and that anything you add (notes, instructions, photos) is yours or properly licensed. See our Recipe Sourcing policy for details.

Fair use of imports. Chefra applies daily limits on how many external recipes an account may import, to keep the service available for everyone and to prevent automated or excessive use. The current limits are shown in the app and may differ by plan; we may adjust them from time to time. These limits govern how many recipes you can bring in per day, not how many recipes you may keep — saving recipes remains unlimited on plans that say so.

9. Nutrition and food-safety disclaimer

Nutrition information shown in Chefra is either copied from the original recipe page, when it publishes one, or an AI estimate from your ingredient list. Either way it is approximate and is provided for general informational purposes only. It is not medical, nutritional, or dietary advice. You are responsible for verifying ingredients, allergens, cooking temperatures, and food-safety practices before preparing or consuming any recipe. Chefra is not liable for any allergic reaction, foodborne illness, injury, or other harm resulting from recipes shared on the service.

10. Copyright and DMCA

We respond to valid copyright notices under the Digital Millennium Copyright Act. See our DMCA and Copyright page at getchefra.com/help/dmca for instructions on submitting a notice or counter-notice and for our designated agent's contact information.

11. Termination

We may suspend or terminate your access, remove Your Content, or refuse service at any time, with or without notice, if we believe you have violated these Terms or applicable law. Where the violation involves objectionable content or abusive behavior, section 5 applies and termination is not discretionary. You may stop using the service at any time by deleting your account.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF CONTENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. AI Features and AI-Generated Content

Chefra uses artificial intelligence provided by Google (Gemini), which Chefra calls directly, for recipe import and parsing, nutrition estimates, title and description suggestions, grocery-list import and aisle setup, and moderation of photos and text.

How AI is used. When you use an AI feature, or upload a photo or post text that our automated moderation checks, what you submit (such as a link, text, recipe content or images) is sent to Google for processing. Google processes it for Chefra as a data processor and does not use it to improve its products; it keeps it for up to 55 days to detect abuse of its services.

Automated moderation. An automated system checks photos and some text before they're posted. If it refuses something, it isn't posted and you'll see why. If more than five of your photos are refused in 30 days, photo uploads on your account are paused until a member of our team reviews it. You can ask for a review at support@getchefra.com.

By using these features, you agree to the following:

AI outputs are not reliable. AI-generated content is probabilistic. It may contain errors including incorrect ingredient quantities, inaccurate nutritional or caloric information, incorrect allergen identification, and hallucinated content. Chefra makes no warranty as to the accuracy, completeness, or fitness for any purpose of AI-generated content.

You must verify before relying. You are solely responsible for reviewing and verifying all AI-generated content before saving, sharing, or acting on it — especially any nutritional, allergen, dietary, or medical information. Do not rely on AI-generated content for medical, dietary, or allergy-management decisions without independent professional verification.

Ownership of AI outputs. AI-generated content produced through Chefra's features may be used, saved, and shared by you subject to these Terms. Chefra does not claim ownership of AI-generated content you produce using the platform.

Prohibited misuse. You may not use Chefra's AI features to generate content that violates section 5 or the Community Guidelines, to circumvent copyright protections, or to create misleading, deceptive, or harmful content.

14. Food Safety, Allergens, and Recipe Disclaimer

USE RECIPES AT YOUR OWN RISK.

Chefra is a recipe-sharing platform, not a licensed food service, medical provider, or dietary professional. Recipes and food content on Chefra are provided for informational and entertainment purposes only.

Allergens. Recipes on Chefra may contain common allergens including but not limited to peanuts, tree nuts, milk, eggs, wheat, soy, fish, shellfish, and sesame. Allergen disclosures and cross-contamination risks described in any recipe may be incomplete or inaccurate. If you or someone you are cooking for has a food allergy or intolerance, consult a qualified healthcare professional and independently verify all ingredients before cooking or consuming any food.

Nutritional information. Nutritional data shown on Chefra is approximate and may be inaccurate. It is not medical advice.

Cooking safety. You are responsible for using safe food handling, preparation, and cooking practices. Chefra is not responsible for injury, illness, property damage, or any other harm resulting from use of recipes on the platform.

AI-generated recipes and nutritional data. Content generated or imported using AI-assisted features may be especially prone to errors in quantities, allergen identification, and nutritional values.

Chefra is not liable for any injury, illness, allergic reaction, or other harm arising from use of or reliance on any recipe, food content, nutritional information, or allergen disclosure on the platform.

15. Biometric Data

Chefra does not collect, capture, store, or otherwise obtain biometric identifiers or biometric information from users, including facial geometry, retina or iris scans, voiceprints, or fingerprints. Chefra's photo features do not use facial recognition or facial-geometry analysis. If this changes in the future, Chefra will obtain separate express written consent from affected users before collecting any biometric data.

16. Photo Uploads and Right of Publicity

When you upload a photo to Chefra, you represent and warrant that:

• You own or are licensed to upload and display the photo on Chefra.
• To the extent the photo depicts any other person, you have obtained all necessary consents or releases from those persons (or their parents or guardians if minors) for their likeness to appear on Chefra.
• The photo does not infringe any third party's copyright, trademark, right of publicity, or right of privacy.

Photos taken on a phone can carry EXIF metadata that includes the GPS coordinates where the photo was taken. Chefra removes that metadata — EXIF, XMP, and IPTC — from every image before it is stored, whether you upload it in the app, share it to Chefra from another app, or import it from a link. Location metadata is not kept, used, or shared. Note that this covers metadata only: anything identifying that is visible in the picture itself is still visible to whoever can see the photo, so choose what you post accordingly.

Chefra is not liable for right-of-publicity or copyright claims arising from photos you upload. You agree to indemnify Chefra for any such claims.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CHEFRA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF CHEFRA.

IN NO EVENT SHALL CHEFRA'S TOTAL LIABILITY EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO CHEFRA IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

NOTHING IN THESE TERMS LIMITS OR WAIVES ANY RIGHTS YOU MAY HAVE UNDER THE KANSAS CONSUMER PROTECTION ACT (K.S.A. 50-623 ET SEQ.) OR ANY OTHER STATUTE WHOSE RIGHTS CANNOT BE WAIVED BY CONTRACT. NOTHING IN THESE TERMS LIMITS CHEFRA'S LIABILITY TO YOU BEYOND WHAT IS PERMITTED BY APPLICABLE LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless Chefra LLC and its officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your Content;
• Your use of the service;
• Your violation of these Terms;
• Your violation of any third-party right;
• Any claim that your User Content infringes a third party's copyright, trademark, right of publicity, or right of privacy;
• Any right-of-publicity or privacy claim arising from photos you upload;
• Any claim arising from content you import using Chefra's import features.

19. Governing law and venue

These Terms are governed by the laws of the State of Kansas, without regard to its conflict-of-laws principles. You and Chefra agree to the exclusive jurisdiction of the state and federal courts located in Kansas for any dispute not subject to arbitration.

20. Dispute Resolution and Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

• 1. Informal resolution first. Before filing any arbitration demand or lawsuit, you agree to contact Chefra at legal@getchefra.com and describe your dispute in writing. Chefra will do the same before initiating any claim against you. Both parties agree to make a good faith effort to resolve the dispute informally within 30 days of notice. This informal resolution period is a prerequisite to arbitration, but you may seek emergency injunctive relief in court without completing it.
• 2. Binding arbitration. If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or your use of Chefra (including disputes about the validity, enforceability, or scope of this arbitration agreement) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except as modified below. The AAA's rules are available at adr.org. The Federal Arbitration Act (FAA) governs this arbitration agreement.
• 3. Arbitration location and format. Arbitration will be conducted in Sedgwick County, Kansas, or by videoconference or telephone at your election. For claims under $10,000, either party may elect to have the arbitration conducted solely on written submissions without a hearing.
• 4. Arbitration fees. Chefra will pay all AAA filing, administration, and arbitrator fees for claims where you seek $10,000 or less, unless the arbitrator finds your claim frivolous. For larger claims, fees are allocated under AAA Consumer Arbitration Rules.
• 5. Mass arbitration. If 25 or more similar arbitration demands are filed against Chefra by the same or coordinated counsel within a 180-day period, the AAA Mass Arbitration Supplementary Rules (current version) apply. In addition to those rules, the parties agree to the following bellwether process: AAA will select 10 demands (5 chosen by claimants' counsel, 5 by Chefra) to arbitrate first as a bellwether batch. All remaining demands are stayed pending completion of the bellwether batch. Results of the bellwether batch will be used to facilitate global resolution discussions. If the parties do not reach a global resolution within 60 days of the last bellwether award, the remaining demands will proceed individually in batches of 10, in the order determined by AAA, with 60-day global resolution windows after each batch. This procedure does not waive either party's right to individual resolution on the merits.
• 6. Class action and representative action waiver. YOU AND CHEFRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims or preside over any class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim, that claim will be severed and litigated in court, with all other claims remaining in arbitration.
• 7. Opt-out. You may opt out of this arbitration agreement by emailing legal@getchefra.com with the subject line "Arbitration Opt-Out" within 30 days of the date you first create a Chefra account. Your opt-out notice must include your name and the email address associated with your account. If you opt out, neither you nor Chefra can require the other to participate in arbitration. Opting out does not affect any other provision of these Terms.
• 8. Excluded claims — EFAA carve-out. Notwithstanding anything in this arbitration agreement, any claim alleging sexual assault or sexual harassment (as defined in the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act, 9 U.S.C. section 401 et seq.) may, at the claimant's election, be litigated in court on an individual or class basis. This carve-out is mandatory and cannot be waived.
• 9. Small claims court. Either party may bring an individual claim in small claims court in Sedgwick County, Kansas (or the county where you reside) if the claim qualifies under that court's jurisdiction, without first completing the informal resolution process.
• 10. Kansas Consumer Protection Act. Nothing in this arbitration agreement limits or waives any rights you may have under the Kansas Consumer Protection Act (K.S.A. 50-623 et seq.) or any other statute whose rights cannot be waived by contract. Any such non-waivable statutory rights are expressly preserved, including your right to seek relief in a Kansas court for KCPA claims if required by that statute.
• 11. Severability. If any part of this arbitration agreement (other than the class action waiver) is found invalid or unenforceable, that part will be severed and the remainder will continue in full force.

21. Changes to these Terms

We may modify these Terms. When we make material changes, we'll notify you and update the DOCUMENT VERSION and "Last updated" lines at the top of this page. Your continued use of the service after changes take effect constitutes acceptance.

22. Contact - questions, complaints, and claims

Direct any question, complaint, or claim about Chefra or the Chefra application to:

Chefra LLC

PO Box 76, Haven, Kansas 67543, United States

Telephone: (620) 502-0552

Email: legal@getchefra.com

Other contacts:

• General support and reports of objectionable content: support@getchefra.com
• Privacy questions and privacy rights requests: privacy@getchefra.com
• Copyright and DMCA notices: dmca@getchefra.com
• Child safety and minor-safety reports: legal@getchefra.com

23. Apple App Store - additional terms (iOS app only)

These additional terms apply only if you obtained Chefra from the Apple App Store. They are required by Apple's minimum terms for developer end user license agreements and supplement the rest of these Terms; in the event of a conflict, these additional terms control with respect to your use of the iOS app.

• Acknowledgement. This agreement is concluded between you and Chefra LLC only, and not with Apple. Chefra LLC, not Apple, is solely responsible for the iOS app and its content. These Terms do not provide for usage rules for the iOS app that are in conflict with the Apple Media Services Terms and Conditions or the Volume Content Terms.
• Scope of license. Your license to use the iOS app is a non-transferable license to use it on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions, except that the iOS app may be accessed, acquired, and used by other accounts associated with the purchaser via Family Sharing, volume purchasing, or Legacy Contacts.
• Maintenance and support. Chefra LLC is solely responsible for providing any maintenance and support services with respect to the iOS app, as specified in these Terms or as required under applicable law. You and Chefra acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the iOS app.
• Warranty. Chefra LLC is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. In the event of any failure of the iOS app to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the iOS app to you; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the iOS app, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be Chefra LLC's sole responsibility.
• Product claims. You and Chefra acknowledge that Chefra LLC, not Apple, is responsible for addressing any claims of yours or of any third party relating to the iOS app or your possession and use of the iOS app, including but not limited to (i) product liability claims; (ii) any claim that the iOS app fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. These Terms do not limit Chefra LLC's liability to you beyond what is permitted by applicable law.
• Intellectual property rights. You and Chefra acknowledge that, in the event of any third party claim that the iOS app or your possession and use of the iOS app infringes that third party's intellectual property rights, Chefra LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Legal compliance. You represent and warrant that (i) you are not located in a region that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" region; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Developer name and address. Chefra LLC, PO Box 76, Haven, Kansas 67543, United States. Telephone: (620) 502-0552. Email: legal@getchefra.com. Direct any questions, complaints, or claims with respect to the iOS app to that address, telephone number, or email address. See section 22.
• Third party terms of agreement. You must comply with applicable third party terms of agreement when using the iOS app. For example, your use of the iOS app must not place you in violation of your wireless data service agreement.
• Third party beneficiary. You and Chefra acknowledge and agree that Apple, and Apple's subsidiaries, are third party beneficiaries of these Terms with respect to the iOS app, and that, upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third party beneficiary thereof.
• In-app purchases. Subscriptions purchased through the Apple App Store are billed by Apple under the terms shown at checkout. Auto-renewal, cancellation, and refunds for App Store purchases are handled by Apple per the policies in your Apple Account.

24. Google Play - additional terms (Android app only)

If you obtained Chefra from Google Play, the Google Play Terms of Service apply in addition to these Terms. Subscriptions purchased through Google Play are billed by Google under the terms shown at checkout. Auto-renewal, cancellation, and refunds for Play purchases are handled by Google per the policies in your Google account.